Activation New Laptop and Deactivation Old One Not working

[Apollo Abdillah]

I need to install my Licensed Nitro Pdf ProCopy. When I did it, I could not do Activation.

I tried to follow guide on Nitro support page to do deactivate, but it does not work.

I tried did deactivated from my old lap top using Nitro Pdf Pro, but it did not work as well.

Your advises would be much help and appreciated.

Thank you.

Best regards, Apollo Abdillah

 

[Allain Umailin]

Hello @Apollo Abdillah,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

[Apollo Abdillah]

Details of the license :

Cleverbridge reference number: 4*******.

Serial Number : 234***-******-******.

Name : Ap*****

 

Thank you.

 

Edited January 30, 2023 by Reymund G.
Hide Serial number

[Apollo Abdillah]

On 1/27/2023 at 6:38 AM, Allain Umailin said:

Hello @Apollo Abdillah,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

@Allain Umailin

Thank you for your reply.

My Nitro Serial number : 234608-xxyyzz-115196

Looking forward to hearing further from you.

Thank you very much for your help.

Best regards,

Apollo Abdillah

Edited February 6, 2023 by Allain Umailin

[Allain Umailin]

Hi @Apollo Abdillah,

Thank you for getting back to me and for providing this information.

Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down which is why its installers are no longer available for download.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 8 serial number 234608-xxyyzz-115196:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.

[Apollo Abdillah]

5 minutes ago, Allain Umailin said:

Hi @Apollo Abdillah,

Thank you for getting back to me and for providing this information.

Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down which is why its installers are no longer available for download.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 8 serial number 234608-xxyyzz-115196:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.

Hi @Allain Umailin, 

Thank you very much for your help. I would do your guide. 

Best regards, Apollo Abdillah