Activation error and cannot submit a ticket

[michael prawira]

Hi, 

I have received an error for a reinstall -24: Activation error, I have checked the activation I still have 2 more activation. I cannot submit a support ticket as it just goes in a loop without letting me submit one. Can the support team help me with this? Thank you. 

 

 

[Leslie V]

Hello @michael prawira

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.