Activation on new machine

[Donald Wallerson]

I am experiencing the same issue, however, the original serial number I have is for version 11. I read, though, that Nitro 6-11 activation has been deprecated and upgraded to 12. From what I understand, current older serial numbers should activate version 12.6. I am not able to activate with my serial number even though the serial number check shows that there are 2 available activations on the serial. Could you assist as this all came about amidst deactivation on one computer to allow installation on another and I am currently stuck with neither computer having an activated version of the software putting us at a loss. Any assistance in getting the license associated within this new installation would be greatly appreciated.

 

Thanks.

[Allain Umailin]

Hello @Donald Wallerson,

Thank you for reaching out to us through our Community Forums!

When you attempted to activate Nitro Pro 12 using your Nitro Pro 11 serial number, did you receive an error message?

Could you please provide a screenshot of the error message in your next response?

Thank you in advance!

[Donald Wallerson]

Thank you for the swift response. I don't host a site where I may have the image as an http link. The error message as it appears reads the following, however.

 

-22: Error - Wrong license number

You have attempted to activate Nitro Pro with a serial number from another version.

You can only activate this version of Nitro Pro with its matching serial number.

If you know the correct serial number, click 'Back' and re-enter it.

If you have forgotten your serial number, please contact support via the link below:

 

The serial number in question is 234600-xxyyzz-674094 and initially was for a Nitro Pro version 11.0.1.16. The current version I'm attempting to activate is 12.16.3.574

Edited February 1 by Allain Umailin

[Allain Umailin]

Hello @Donald Wallerson,

Thank you for this information and for your patience.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues activating & its installers are no longer available for download.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.

You can find these Nitro Pro 12.16.9.574 installers (12.16.3.574 will not activate anymore) and activate it with your current Nitro Pro 11 serial number 234600-xxyyzz-674094:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.

[jeff herman]

I have activated Nitro Pro on one computer.  I want to install on another computer but not permitted as Nitro has record of 2 installations.  I only have one installation that I am aware of.  I have checked all the current devices that I use but can find no other instance of Nitro.  Can you advise what devices you believe that Nitro is installed and/or amend the license information from 2 to 1 installation . **

Edited March 3 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @jeff herman

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.