"The pdf creation process was canceled by the user" message with version 12.16.9.574

[daniele]

Buongiorno

Ho nitro pro versione 12.16.9.574. e sistema operativo windows 10 pro , da questa mattina quando tento di stampare o convertire i files tipo word, ecxel, ecc mi da il seguente messaggio " The pdf creation process was cancelled by the user" e tutte le stampe finiscono nella coda di stampa, ho provato ad reinstallare la stampante PDF tramite la funzione in strumenti di assistenza ma il problema persiste

Mi potete aiutare

grazie

 

Good morning,

I have nitro pro version 12.16.9.574. and windows 10 pro operating system, since this morning when I try to print or convert files such as word, ecxel, etc, it gives me the following message "The pdf creation process was canceled by the user" and all prints end up in the print queue, I tried to reinstall the PDF printer through the function in support tools but the problem persists

You can help me

thank you

Edited January 31 by Allain Umailin

[Allain Umailin]

Hello @daniele,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting this issue, we recommend that you repair your Nitro Pro 12 and your MS Office. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If Modify button is greyed-out, please refer to this screen-cast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

Thank you very much in advance and I look forward to hearing back from you.