issue with deactivation process

[Moheb Makar]

I have an issue with deactivation process.

Once i am in the portal

https://licenses.gonitro.com/prd/portal

Once I click on "deactivate", the page requires "please select licenses to deactivate" but here is impossible to go ahead

[Allain Umailin]

Hello @Moheb Makar,

Thank you for reaching out to us through our Community Forums!

If there nothing to release, you no longer need our Activation Portal so please just install Nitro PDF Pro 13 using these offline installers:

x64   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504958-xxyyzz-498804

Thank you for choosing Nitro and I hope this helps.

[Moheb Makar]

Thank you  so much . It worked !

one more question, I understand that I can activate it for one additional laptop, correct? 

Thanks again 

 

 

[Allain Umailin]

Hello @Moheb Makar

Yes you can because a single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA):

'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is NOT USED at the same time as the software on the primary computer.'

Thank you for choosing Nitro and I hope this helps.