TROY YOSHIDA Posted February 2 Report Share Posted February 2 (edited) Hi, I am having issues activating Nitro Pro on a new computer I switched to. The Nitro Pro app switched to an expired trial mode and as I try selecting the activate option on the popup and under the help ribbon on the app, nothing pops up so I have no where to enter the serial number. I tried uninstalling and reinstalling the app and the issue isn't fixed. Please let me know what else I can do to activate the subscription. I also receive an error code of -7089. Thanks Edited February 2 by TROY YOSHIDA removed my name Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 2 Official Nitronaut Report Share Posted February 2 Hello @TROY YOSHIDA Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Santiago Rengifo Posted February 2 Report Share Posted February 2 Good morning I bought Nitro Pro 12 and I have 2 users to use but I get the error -24 error in activation. I downloaded the nitro 12 I do the activation process and I get this error and will not let me activate the product. Can you help me Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 6 Official Nitronaut Report Share Posted February 6 Hello @Santiago Rengifo Thank you for reaching out to us through our Community Forums! In 2019, you upgraded your Nitro Pro 12 serial number to version 13. I sent you a direct message with your serial number for version 13. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
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