Error activating account

[TROY YOSHIDA]

Hi, I am having issues activating Nitro Pro on a new computer I switched to. The Nitro Pro app switched to an expired trial mode and as I try selecting the activate option on the popup and under the help ribbon on the app, nothing pops up so I have no where to enter the serial number. I tried uninstalling and reinstalling the app and the issue isn't fixed. Please let me know what else I can do to activate the subscription. I also receive an error code of -7089. 

Thanks

Edited February 2 by TROY YOSHIDA
removed my name

[Leslie V]

Hello @TROY YOSHIDA

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Santiago Rengifo]

Good morning 

I bought Nitro Pro 12 and I have 2 users to use but I get the error -24 error in activation. 

I downloaded the nitro 12 I do the activation process and I get this error and will not let me activate the product.

Can you help me

[Leslie V]

Hello @Santiago Rengifo

Thank you for reaching out to us through our Community Forums!

In 2019, you upgraded your Nitro Pro 12 serial number to version 13. I sent you a direct message with your serial number for version 13.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.