Seth Bernanke Posted February 6, 2023 Report Share Posted February 6, 2023 I deactivated on old computer, installed on new computer and get this message when I try to activate on new computer. The serial number is correct. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 6, 2023 Official Nitronaut Report Share Posted February 6, 2023 (edited) Greetings @Seth Bernanke Thank you for reaching out to us through our Community Forums! This error message will occur if the version of your serial number does not match the version of the software installed on the machine. You can use the license portal at https://licenses.gonitro.com/prd/portal to check the version of your serial number. After that, check what version of Nitro PDF Pro is installed on your computer. This can be located when you open Nitro then navigate to the Help tab > About Nitro Pro. If your serial number does not match version of the software installed on your computer, please uninstall Nitro then install the appropriate version. The installer can be located from the link below:https://www.gonitro.com/product-details/downloads Note: Click the 'Download Nitro Pro 13' for version 13 Click the 'Download Nitro Pro 12' for version 12 Kind regards, Edited February 7, 2023 by Reymund G. Link to comment Share on other sites More sharing options...
Seth Bernanke Posted February 6, 2023 Author Report Share Posted February 6, 2023 I had previously upgraded to 13 from 12, but the serial number apparently remained the same and is for 12. I uninstalled 13 and installed 12 and the serial number worked for 12. However, when I asked if I was eligible for the upgrade (again), the website said I was already running the latest version, 13. I went back and checked the program and it is 12. How do I get my upgrade back? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 7, 2023 Official Nitronaut Report Share Posted February 7, 2023 Hi @Seth Bernanke Could you please provide the serial number you are using to activate Nitro PDF Pro 12? Kind regards, Link to comment Share on other sites More sharing options...
Seth Bernanke Posted February 8, 2023 Author Report Share Posted February 8, 2023 (edited) 234600-xxyyzz-274088 Edited February 9, 2023 by Allain Umailin Link to comment Share on other sites More sharing options...
Seth Bernanke Posted February 14, 2023 Author Report Share Posted February 14, 2023 No one has responded. How do I get my upgrade back? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 15, 2023 Official Nitronaut Report Share Posted February 15, 2023 Hi @Seth Bernanke My apologies for missing your update to this forum post. I have sent you a direct message about the details of your Nitro PDF Pro 13 (an upgrade from version 12). Please check the message and the steps on how you can activate using this version 13 serial number. Kind regards, Link to comment Share on other sites More sharing options...
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