ofrancolp@hotmail.com Posted February 8, 2023 Report Share Posted February 8, 2023 (edited) Hi, I have Nitro Pro v. 12. My serial no. 234600-xxyyzz-357939. I already deactivated Nitro in the old computer. I tried the online procedure and got error #24. I then did the "manual" procedure, got a file number, copied it and then was directed to open the following link in the new computer: http://www.nitropdf.com/deactivation HOWEVER, that site CANNOT be reached! Please advise. Edited February 9, 2023 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 9, 2023 Official Nitronaut Report Share Posted February 9, 2023 Hello @ofrancolp@hotmail.com, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance (e.g. -24 Error: Activation Error) and to continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxyyzz-357939 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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