Problems when trying to switch computers!

[ofrancolp@hotmail.com]

Hi, I have Nitro Pro v. 12. My serial no. 234600-xxyyzz-357939.

I already deactivated Nitro in the old computer. I tried the online procedure and got error #24.

I then did the "manual" procedure, got a file number, copied it and then was directed to open the following link in the new computer:

 http://www.nitropdf.com/deactivation

HOWEVER, that site CANNOT be reached!

Please advise.

Edited February 9 by Allain Umailin

[Allain Umailin]

Hello @ofrancolp@hotmail.com,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance (e.g. -24 Error: Activation Error) and to continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxyyzz-357939

Thank you for choosing Nitro and I hope this helps.