Patrick Henderson Posted February 13, 2023 Report Share Posted February 13, 2023 How do I get my PDFPenPro workflow back? The menu under PDFPenPro shows "Install PDF Workflow" as an option. Clicking that takes me to https://www.gonitro.com/pdfpen. Do I need to purchase the software again? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 15, 2023 Official Nitronaut Report Share Posted February 15, 2023 Greetings @Patrick Henderson Thank you for reaching out to us through our Community Forums! Could you please provide which version of PDFpenPro are you on? You can see this information when you launch the application then click its name at the top left then select the about option. Please provide as well a screenshot of the 'Install PDF Workflow' option? These information will help me start to investigate and determine if the issue can be reproduced on my end. Kind regards, Link to comment Share on other sites More sharing options...
Patrick Henderson Posted February 15, 2023 Author Report Share Posted February 15, 2023 I am using PdfPenPro version 13.1 Link to Install PDF Workflow Link to comment Share on other sites More sharing options...
Patrick Henderson Posted February 17, 2023 Author Report Share Posted February 17, 2023 Is there another avenue to try to get customer support? Link to comment Share on other sites More sharing options...
Patrick Henderson Posted February 19, 2023 Author Report Share Posted February 19, 2023 I am trying to get back the ability to open in Nitro Pdf Pro, nee PdfPenPro, from other apps. For example, if I am typing in Word there used to be a workflow where "open in PdfPenPro" was shown as an option in the print menu alongside "Open in Preview," "Save as Pdf," and other options. Installation of this workflow is supposed to work by clicking on the menu under Nitro Pdf Pro and selecting "Install PDF Workflow" from the menu. But it does not work for me. Instead, there is a link to purchase the software. Is there a way to get the workflow back? Link to comment Share on other sites More sharing options...
Patrick Henderson Posted February 22, 2023 Author Report Share Posted February 22, 2023 Does the lack of response by the moderator mean that the "Install PDF Workflow" no longer works? Does Nitro have any actual technical support? Hoping you might have released an update to fix the issue, I checked for an update. I received a conflicting notice, indicating that version 13.2 is the newest version available, and that I am running version 13.3.0. https://imgur.com/a/AfcMKyw Link to comment Share on other sites More sharing options...
Patrick Henderson Posted March 1, 2023 Author Report Share Posted March 1, 2023 More than two weeks without any suggestions to fix this? 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 2, 2023 Official Nitronaut Report Share Posted March 2, 2023 Hi @Patrick Henderson We sincerely apologize for missing your responses to this post. We will reach out to you via support case to better handle your concern about the 'Install PDF Workflow' in Nitro PDF Pro 13 for Mac. Kind regards, Link to comment Share on other sites More sharing options...
David Simon Posted March 13, 2023 Report Share Posted March 13, 2023 I have the same issue. Would you please let us know how to install the Print to Nitro workflow or Install PDF Workflow? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 14, 2023 Official Nitronaut Report Share Posted March 14, 2023 (edited) Greetings @David Simon Thank you for reaching out through our Community Forums! If you have Nitro PDF Pro on your Mac, please consider the workflow below to make the Install PDF Workflow work on the application: 1. Download the 'Install PDF Workflow.zip' file: http://cdn.smilesoftware.com/Install PDF Workflow.zip Note: If nothing happens when clicking the link, try to copy the URL (right-click the link and select Copy Link Address) then open a new tab and paste the link, this should prompt you to download the file as soon as press enter. 2. Double-click the Install PDF Workflow.zip file to extract the Install PDF Workflow application 3. Double-click the Install PDF Workflow application and specify whether you have PDFpen or PDFpenPro 4. The application should indicate that the PDF Workflow is installed 5. Run again the Install PDF Workflow file. It will ask to select PDFpen or PDFpenPro. Clicking any of these two will ask for the location of the application. 6. Go to the Application folder and select Nitro PDF Pro. I made a screen recording so you could see the workflow. You can view the recording through the link below: https://www.screencast.com/t/iuQxBLscPZty Kind regards, Edited March 14, 2023 by Reymund G. Link to comment Share on other sites More sharing options...
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