Daniel Kleven Posted February 14 Report Share Posted February 14 (edited) One of our users kdang@c-vwxyz.com is now showing that her Nitro Sign trial is expired. I see no way to contact support so I am hoping that I can get some help here. Edited February 14 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 14 Official Nitronaut Report Share Posted February 14 Hello @Daniel Kleven, Thank you for reaching out to us through our Community Forums! Nitro Sign was upgraded to Nitro Sign Essentials and is currently free when purchasing Nitro Pro and now currently running as a trial version to allow all users to send eSignature requests and we are planning to extend this promotion further out. With regard to your concern, we have made an adjustment to the affected account so please log out, close all the browsers, open a new browser and log in again. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Daniel Kleven Posted March 28 Author Report Share Posted March 28 Allain, Thank you for the help on sorting that nitro sign account out but now I have another user with the exact same problem bmason@. What can I do to prevent this from happening as this is the 3rd account to have this issue in just as many months? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 29 Official Nitronaut Report Share Posted March 29 Hi @Daniel Kleven Could you please provide the complete email address so we can check it record on our end? Kind regards, Link to comment Share on other sites More sharing options...
Daniel Kleven Posted March 30 Author Report Share Posted March 30 (edited) bmason@c-****.com Edited April 6 by Reymund G. Hide part of the email address Link to comment Share on other sites More sharing options...
Daniel Kleven Posted April 5 Author Report Share Posted April 5 On 3/29/2023 at 4:08 AM, Reymund G. said: Hi @Daniel Kleven Could you please provide the complete email address so we can check it record on our end? Kind regards, Reymund, I have provided the email address as requested. Please let me know the next steps as this user is not able to complete work without this. If I should be contacting someone else please do let me know ASAP. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 6 Official Nitronaut Report Share Posted April 6 Hi @Daniel Kleven My apologies for missing out your updates in this forum post. I searching for a Nitro Sign account, I am not seeing an account that is associated with the email address bmason@c-****.com. Could you please check with the user and verify the email address? Kind regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now