Nitro Sign

[Daniel Kleven]

One of our users kdang@c-vwxyz.com is now showing that her Nitro Sign trial is expired. I see no way to contact support so I am hoping that I can get some help here. 

Edited February 14, 2023 by Allain Umailin

[Allain Umailin]

Hello @Daniel Kleven,

Thank you for reaching out to us through our Community Forums!

Nitro Sign was upgraded to Nitro Sign Essentials and is currently free when purchasing Nitro Pro and now currently running as a trial version to allow all users to send eSignature requests and we are planning to extend this promotion further out.

With regard to your concern, we have made an adjustment to the affected account so please log out, close all the browsers, open a new browser and log in again.

Thank you for choosing Nitro and I hope this helps.

[Daniel Kleven]

Allain,

Thank you for the help on sorting that nitro sign account out but now I have another user with the exact same problem bmason@. What can I do to prevent this from happening as this is the 3rd account to have this issue in just as many months?

[Reymund Oyong]

Hi @Daniel Kleven

Could you please provide the complete email address so we can check it record on our end? 

Kind regards, 

[Daniel Kleven]

bmason@c-****.com

Edited April 6, 2023 by Reymund G.
Hide part of the email address

[Daniel Kleven]

On 3/29/2023 at 4:08 AM, Reymund G. said:

Hi @Daniel Kleven

Could you please provide the complete email address so we can check it record on our end? 

Kind regards, 

Reymund, I have provided the email address as requested.

Please let me know the next steps as this user is not able to complete work without this.

If I should be contacting someone else please do let me know ASAP.

[Reymund Oyong]

Hi @Daniel Kleven

My apologies for missing out your updates in this forum post. 

I searching for a Nitro Sign account, I am not seeing an account that is associated with the email address bmason@c-****.com.
Could you please check with the user and verify the email address?
 

Kind regards,