Jessie Wong Posted February 14 Report Share Posted February 14 My computer was reformatted without deactivate NitroPro prior to reformatting. I am unable to re-activate my serial number. When taken to the support page https://licenses.gonitro.com/prd/portal There are no devices listed to select in order to "deactivate" and release the license. Please help! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 14 Official Nitronaut Report Share Posted February 14 Hello @Jessie Wong, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below: x64 https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504945-xxyyzz-075582 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Jessie Wong Posted February 14 Author Report Share Posted February 14 59 minutes ago, Allain Umailin said: Hello @Jessie Wong, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below: x64 https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504945-xxyyzz-075582 Thank you for choosing Nitro and I hope this helps. Hi Allain Umailin, I downloaded the x64 and tried to activate the Nitro Pro, but it prompted me to "Please enter a valid serial number". Please advise what to do. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 15 Official Nitronaut Report Share Posted February 15 Hello @Jessie Wong, To activate the program, please enter the complete serial number 504945-xxyyzz-075582. Part of it is hidden because this is public post. Let me know how it goes. Link to comment Share on other sites More sharing options...
Jessie Wong Posted February 15 Author Report Share Posted February 15 Hi Allain Umailin, Thank you for your help. It works! All is good now. Link to comment Share on other sites More sharing options...
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