Jump to content

Asking for password

Rojit Mah

Recommended Posts

Hi, I just got email with pdf attachments in my outlook. When I tried to open that pdf from Nitro Pro, it ask for password, but I tried to open with other software it doesn't ask for password.
Even I double checked from the sender that if he has protect the pdf, and it's not. What can be the solution?
Thank you


Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Rojit Mah

Thank you for reaching out to us through our Community Forums!

I understand that the document is not password protected but it is asking for one when opened in Nitro PDF Pro. 

Please share a copy of the document so we can test it on our end. 
Also, what is the version and build of your Nitro PDF Pro? This can be located when you open the software then navigate to the Help tab > About Nitro Pro. 

Kind regards

Link to comment
Share on other sites

I am sorry that I can't share the pdf file as this pdf file has my company's confidential information. But the Nitro Pro with version is
Thank you


Edited by Rojit Mah
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.