Old PC died, License Reset portal not finding my serial --> "You have reached maximum number of installations"

[Kevin Frey]

Hiya - I am having an issue resetting my serial number activations. 
One of the two PCs I use the software on has died, so I need to release the activation for that one manually so that I can then activate the installation on the newly replaced PC. 

I'll send my serial via DM once someone responds. 

 

Thanks!

[Allain Umailin]

Hello @Kevin Frey,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504926-xxyyzz-594462

Thank you for choosing Nitro and I hope this helps.

[Kevin Frey]

Excellent!  Thank you so much for the quick response!   I'm all set... warmest regards,