When attempting to start Nitro Pro (no PC change, just a normal windows update), License Issue

[Clifford Wichmann]

Nitro indicated I need to re-activate for some reason - but the Nitro Pro activation assistant indicates a connection issue that doesn't seem to correct itself even though I am connected to the internet (of course otherwise I can't post this message).

 

I tried to use the support page to activate the software, but the webpage is indicating an invalid serial number.  The serial number worked before (even a week ago I used the software) and the version is still Nitro 13, which is what I used before when it worked fine.

Can I get some help to resolve this please?

[Allain Umailin]

Hello @Clifford Wichmann,

Thank you for reaching out to us through our Community Forums!

At the moment, our Activation Portal is currently down due to maintenance and we are glad to assist you further.

To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504947-xxyyzz-404440

Thank you for choosing Nitro and I hope this helps.