Wybren Grijpma Posted February 17 Report Share Posted February 17 Need some help with reinstalling Nitro Pro11. Have an serial but am getting the 24 error message. Unable to activate, not sure what to do now Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 17 Official Nitronaut Report Share Posted February 17 Hello @Wybren Grijpma Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 20 Official Nitronaut Report Share Posted February 20 Hello @Wybren Grijpma I released your Nitro Pro 11 serial number so you can reactivate. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Wybren Grijpma Posted February 20 Author Report Share Posted February 20 (edited) Thanks! Updated to Nitro v12 Pro and it works like a charm! Will look into version 13, thanks for the support, Br, Wybren Edited February 20 by Wybren Grijpma Link to comment Share on other sites More sharing options...
Barry White Posted February 21 Report Share Posted February 21 I have a similar issue - needed to reinstall Windows 11 and get as far as entering serial number for V 12 but simply get a message saying serial number invalid - Cleverbridge tell me the number should work but it is not Any suggestions please? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 21 Official Nitronaut Report Share Posted February 21 Hello @Barry White The version you purchased is Nitro PDF Pro 13. Installing version 12 will give you that error message. Kindly uninstall it and get the correct version 13 installer from here: https://www.gonitro.com/product-details/downloads Hope that helps! Link to comment Share on other sites More sharing options...
Barry White Posted February 21 Report Share Posted February 21 Many thanks for resetting this a great help Barry Link to comment Share on other sites More sharing options...
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