computer crashed, new windows installed, unable to reinstall Nitro Pro11

[Wybren Grijpma]

Need some help with reinstalling Nitro Pro11.

Have an serial but am getting the 24 error message.

Unable to activate, not sure what to do now

 

 

[Leslie V]

Hello @Wybren Grijpma

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Leslie V]

Hello @Wybren Grijpma

I released your Nitro Pro 11 serial number so you can reactivate. 

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 
Please let us know if you need any further assistance.

[Wybren Grijpma]

Thanks!

Updated to Nitro v12 Pro and it works like a charm!

Will look into version 13, thanks for the support,

Br,

Wybren

Edited February 20, 2023 by Wybren Grijpma

[Barry White]

I have a similar issue - needed to reinstall Windows 11 and get as far as entering serial number for V 12 but simply get a message saying serial number invalid - Cleverbridge tell me the number should work but it is not

 

Any suggestions please?

[Leslie V]

Hello @Barry White

The version you purchased is Nitro PDF Pro 13. Installing version 12 will give you that error message.

Kindly uninstall it and get the correct version 13 installer from here: https://www.gonitro.com/product-details/downloads

Hope that helps!

[Barry White]

Many thanks for resetting this a great help

 

Barry