laptop stolen so cannot deactivate Nitro 13 to reactivate on new machine

[simon@sobrero.co.uk]

Also when I paste my serial number at: https://licenses.gonitro.com/prd/portal

I get the pop up "Please enter a valid serial number."

Thanks 

Simon Sobrero

Edited February 17, 2023 by simon@sobrero.co.uk
addition

[Allain Umailin]

Hello @simon@sobrero.co.uk,

Thank you for reaching out to us through our Community Forums!

At the moment, our Activation Portal is currently down due to maintenance and we are glad to assist you further.

To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504905-xxyyzz-497580

Thank you for choosing Nitro and I hope this helps.