Oliver Wessel Posted February 19, 2023 Report Share Posted February 19, 2023 Hi Nitro-Team I have already tried to enter my serial number via the homepage. It always comes the message that the serial number is not correct. Need support please. Oliver Link to comment Share on other sites More sharing options...
Oliver Wessel Posted February 19, 2023 Author Report Share Posted February 19, 2023 Could someone from the Nitro-Team help soon? Need Go work with it today! Thx Oliver Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 19, 2023 Official Nitronaut Report Share Posted February 19, 2023 Greetings @Oliver Wessel, Thank you for reaching out to Nitro Support. We've been made aware that the licensing portal is currently down for maintenance. In the meantime, we can check on our end the details and status of your license. In checking the serial number that I found under your email address, they are version 11 and 8 licenses that start with 234. Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. Also, access to the installer for these versions are no longer available. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13. You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. Kind regards, Link to comment Share on other sites More sharing options...
Oliver Wessel Posted February 20, 2023 Author Report Share Posted February 20, 2023 Hi Reymund, it is the 13-Licence, habe sent you a Message with Serial and EMail Oliver Link to comment Share on other sites More sharing options...
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