Product maintenance for Nitro PDF Pro

[KEN WONG]

Hi,

I would like to enquire the Nitro PDF Pro. If I purchase the Nitro Pro current version without getting the add-ons product update. Will I entitle to future product update?

Will the purchase of the add-on entitle to lifetime update of the product?

 

Thank you.
Regards,
Ken Chen

[Leslie V]

Hi @KEN WONG

Thank you for reaching out to us through our Community Forums!

The Product Update allows you to upgrade for free to the next version. For example, if you purchase Nitro PDF Pro 13 now, the upgrade to version 14 will be free of charge. It is not a lifetime free upgrade.

If you do not purchase it, you can still upgrade to version 14 when it comes out. You'll just have to pay for the upgrade price.

Please let me know if you have any questions.

[KEN WONG]

Hi @Leslie V,

Thank you for your prompt reply.

What happen when Nitro release minor security patch, are we allow to download and update without purchasing the upgrade price?

Regards,
Ken Wong

[Christian Utischill]

Hallo,

ich möchte nur das Update erwerben für Lizenz (version 13 serial number)

Danke für Ihre Unterstützung.

Christian

 

Translation:

Hello,

I just want to purchase the update for license (version 13 serial number)

Thank you for your support.

Christian

 

Edited February 21, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

2 hours ago, Christian Utischill said:

Hallo,

ich möchte nur das Update erwerben für Lizenz (version 13 serial number)

Danke für Ihre Unterstützung.

Christian

 

Translation:

Hello,

I just want to purchase the update for license (version 13 serial number)

Thank you for your support.

Christian

 

Hello Christian,

Vielen Dank für Ihre Nachricht - ich helfe Ihnen gerne weiter.

Ich verwende Google Translate, um mit Ihnen zu kommunizieren, daher entschuldige ich mich, falls die Übersetzung nicht exakt ist.

Nitro PDF Pro 13 (die Version, die Sie haben) ist die neueste Version und die Updates finden Sie hier:

https://www.gonitro.com/de/product-details/downloads

Bitte lassen Sie es mich wissen, wenn Sie Fragen haben.

[Leslie V]

12 hours ago, KEN WONG said:

Hi @Leslie V,

Thank you for your prompt reply.

What happen when Nitro release minor security patch, are we allow to download and update without purchasing the upgrade price?

Regards,
Ken Wong

Hi @KEN WONG

Like versions 11 and older, these versions are discontinued and no longer being updated: https://www.gonitro.com/nps/product-details/sunset-policy

Though upgrading is not required, we recommend upgrading to our latest versions when they come out because the current versions are what we update. They are released with significant stability and security improvements, as well as many feature enhancements. 

Please let me know if you have any questions.

[KEN WONG]

Hi @Leslie V,

Thank you for your prompt reply.

In this scenario, when I purchase Nitro Pro 13. Am I able to download and patch security vulnerability without purchasing the add-on, till the product is discounted?

[Leslie V]

Hello @KEN WONG

New updates to the same version (as in new builds but still Nitro Pro 13 -- 13.58.0.1180, 13.67.0.45, and 13.70.2.40) are available here at no charge: https://www.gonitro.com/product-details/downloads)

If a new version (say, version 14) is released, it is deemed an upgrade and is therefore offered at a discounted upgrade price. I hope that makes sense.

Please let me know if you have any questions.