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System Crash; Serial # Not Recognized for New Install

Steven Smith

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So, I follow all the directions and enter my product serial # but the system says it isn't a proper serial number.  Before I switch to some other PDF product, I was wonder if I could get some help from Nitro Pro after I spent a lot of money on Nitro Pro.  That's my story anyway.

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  • Official Nitronaut

Hello @Steven Smith

Thank you for your message - I can help you out.

I released your Nitro Pro 13 serial number so you can reactivate. Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps! Please let me know how that goes.

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