How to deactivate old installations?

[Martín Ariztía]

  Hello, I need to install a new PC but I have a message that I have reached the maximum license. How can I deactivate the old installations? How many PCs can I use with my license?

[Leslie V]

Hello @Martín Ariztía

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Cynthia Teo]

Hi, I'm having same issue. When I try to deactivate license code on Nitro website, I cannot select the device to deactivate.

 

[Leslie V]

Hello @Cynthia Teo

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Mark Malipaard]

I have the same question. 0 activations and 2 allowed but no activation possible. 

[Leslie V]

Hello @Mark Malipaard

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.