Andrea Carlisi Posted February 21 Report Share Posted February 21 Hi all, i need to reinstall my laptop but i don't find my serial number. Navigating informations about Nitro Pro i just found this: 504908XXXXXXXXXXXX. How do display the complete serial? tnks for Help me! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted February 22 Official Nitronaut Report Share Posted February 22 Greetings @Andrea Carlisi Thank you for reaching out to us through our Community Forums! I tried searching for a license purchase under the email address you use here in Community Forums, however, I did not find one. Please provide the email address you used to purchase the license or the order reference number so we can determine the serial number. Kind regards, Link to comment Share on other sites More sharing options...
Andrea Carlisi Posted February 22 Author Report Share Posted February 22 (edited) 11 hours ago, Reymund G. said: Greetings @Andrea Carlisi Thank you for reaching out to us through our Community Forums! I tried searching for a license purchase under the email address you use here in Community Forums, however, I did not find one. Please provide the email address you used to purchase the license or the order reference number so we can determine the serial number. Kind regards, Ciao Reymund i Tried to find the purchase mail whitout success. Normally i use my personal account and******@gmail.com or and****@gmail.com. thanks for support Edited February 22 by Reymund G. Hide part of serial number Link to comment Share on other sites More sharing options...
Daniel Villavicencio Posted February 22 Report Share Posted February 22 (edited) I am also having a similar issue. I had to reinstall the program and now I can’t activate it because I do not have my serial number. Can you please help? my email address is villa******@gmail.com Edited February 22 by Reymund G. Hid part of the email address Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted February 22 Official Nitronaut Report Share Posted February 22 Greetings @Daniel Villavicencio Thank you for reaching out to us through our Community Forums! The details of your license purchase under the provided email address has been sent here via direct message. To use that serial number, please install Nitro PDF Pro 13 using the installer from the link below: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. Kind regards Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted February 22 Official Nitronaut Report Share Posted February 22 Hi @Andrea Carlisi Unfortunately, I am not seeing any Nitro PDF Pro license under those email addresses. Our Merchant sends an Invoice Receipt that contains the order reference number and serial number. The subject line contains 'Nitro' on it so you may try searching your email with the word Nitro. If you do not see an email about Nitro license purchase, you may have purchased it using another email address or work email. Kind regards, Link to comment Share on other sites More sharing options...
Yezan “Swayze” Swaies Posted February 22 Report Share Posted February 22 (edited) Hi, I am also looking for your help to find license numbers under tixxxxxxxps@phillipsframing.com. One license we have is version 13 and its not working. It begins with 504998XXXXXXXXXXXX. Can you help me find it as i need to re-install the program because its not working. Edited February 23 by Allain Umailin Link to comment Share on other sites More sharing options...
Andrea Carlisi Posted February 22 Author Report Share Posted February 22 (edited) hi @Reymund G. Thanks for the info. I am desperately looking for this email sent from your system but cannot find it. I'm sending you the screenshot of the transaction with the credit card with which I purchased the license. Is it possible to trace the serial number? < URL > Edited February 23 by Allain Umailin Link to comment Share on other sites More sharing options...
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