Kevin Churches Posted March 1, 2023 Report Share Posted March 1, 2023 Greetings, Thank you for reading my post. I am trying to resolve an issue where a user cannot use Nitro because there is no ribbon or tabs when you load Nitro Pro 13. When other user's login, they see the ribbon just fine and Nitro Pro 13 just works. Is there a way I can reset this for the user without impacting everyone else who uses the computer? Kind Regards, Kevin Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 2, 2023 Official Nitronaut Report Share Posted March 2, 2023 Greetings @Kevin Churches Thank you for reaching out to us through our Community Forums! You may need to check if the 'Minimize the Ribbon' option is enabled. If so, right-click the title bar then untick the 'Minimize the Ribbon'. Here's the sample screenshot: If this did not help, try running Nitro as administrator and see if it makes a difference. Kind regards, Link to comment Share on other sites More sharing options...
Kevin Churches Posted March 2, 2023 Author Report Share Posted March 2, 2023 Thank you kindly for your reply. That is not the issue. I have nothing but the color of the top bar on top. No icons, no file, no home etc. the bar is even have as deep as you have shown in your example. I would post the image, but I have no way of posting an image for sharing it to URL. Link to comment Share on other sites More sharing options...
Kevin Churches Posted March 6, 2023 Author Report Share Posted March 6, 2023 Any thoughts on this? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 7, 2023 Official Nitronaut Report Share Posted March 7, 2023 Hi @Kevin Churches I can see that you already have a support case for this issue. Kindly send your updates to the support ticket so we can further assist and troubleshoot. Kind regards, Link to comment Share on other sites More sharing options...
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