Nitro Pro is now informing me that the trial has expired when I have had a licence for many years now.

[Michael Tanner]

I now have an "Expired Trail" message on my Nito Pro screen.
I have followed all instructions through the support ticket process which BTW is extremely frustrating trying to get support through and the bot is only interested in selling me product..

When I try to enter my activation key I get -24: Activation Error and submit a support request (re-previous sentence)

What to I need to do to get my version working again with full features..?

 

[Reymund Oyong]

Greetings @Michael Tanner

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro PDF Pro license including the version and complete of the software installed on your computer.  The version and build is found when you open Nitro then navigate to the Help tab > About Nitro Pro. 

Kind regards,

[Michael Tanner]

Hello,

Version - Nitro Pro 11.0.5.271

Cleverbridge Reference - 117******

Licence? - are you referring to my serial number??

 

Edited March 22, 2023 by Reymund G.
Hide Order Reference Number

[Reymund Oyong]

Hi @Michael Tanner

I can see that you have a version 11 license (serial number) under that order reference number. 
Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. Also, access to the installer for these versions are no longer available.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 
To upgrade to Nitro PDF Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade 

Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574.
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.  

You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link 

Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate.  

Kind regards,