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New Cmputer

Ron Yates

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Ron Yates

I purchased Nitro Pro 12 PDF Editor on January 30, 2019 with a Lifetime License (number 156**************).  I recently bought a new computer and tried to re-install my software, I get a message that says my serial number is invalid.  Any help will be appreciated.
Ron Yates

Edited by Reymund G.
Hide part of the serial number
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Reymund Oyong

Greetings @Ron Yates

Thank you for reaching out to us through our Community Forums!

In checking your license, it appears that it is not a valid Nitro PDF Pro serial number. You can verify this using our license portal at https://licenses.gonitro.com/prd/portal
A valid Nitro PDF Pro serial number start with 234 (for old versions) and 504 (for the latest version)

I recommend to reach out to the store / vendor where you purchased this license for assistance. 

Kind regards, 

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