David Reimer Posted March 20, 2023 Report Share Posted March 20, 2023 The site, states that my SN cannot be found. Please send a private message to dcreimer59@gmail.com and I will provide the SN. Thanks David Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 21, 2023 Official Nitronaut Report Share Posted March 21, 2023 Greetings @David Reimer Thank you for reaching out through our Community Forums! Kindly send your Nitro PDF Pro the serial number so we can check its status on our end. We, as moderators, delete or hide the serial number and its information before approving the post. Kind regards, Link to comment Share on other sites More sharing options...
David Reimer Posted March 22, 2023 Author Report Share Posted March 22, 2023 (edited) Product: Nitro Pro (12.16.9.574) x64 License Status: 234*************** Edited March 22, 2023 by Reymund G. Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 22, 2023 Official Nitronaut Report Share Posted March 22, 2023 Hi @David Reimer I can confirm that your serial number is a valid and active license. It should be able to activate a Nitro PDF Pro 12.16.9.574. Could you please provide a screenshot of the error message when attempting to activate using this serial number? If you have not tried reinstalling the software, please do so by downloading the installer from the link below: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. Kind regards, Link to comment Share on other sites More sharing options...
David Reimer Posted March 22, 2023 Author Report Share Posted March 22, 2023 (edited) I Uninstalled Pro 12 and installed it again. Able to access Pro 12, but when I try to upgrade to Pro 13, I get the following error message: Using Nitro Pro 12.16.9.574 x64 with License Status: 234**************** Enter your Nitro PDF SN to begin the upgrade process. Error message received: We are unable to validate your SN. Am I eligible for an upgrade? Edited March 25, 2023 by Reymund G. Hide part of serial number Link to comment Share on other sites More sharing options...
David Reimer Posted March 24, 2023 Author Report Share Posted March 24, 2023 Awaiting a response to the question of upgrading from 12 to 13. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 25, 2023 Official Nitronaut Report Share Posted March 25, 2023 Hi @David Reimer Please allow me to further check the eligibility of that license to upgrade to version 13. I will reach back to you once I have an update. Thank you for your patience in this matter. Kind regards, Link to comment Share on other sites More sharing options...
David Reimer Posted April 21, 2023 Author Report Share Posted April 21, 2023 Awaiting a response to the question of upgrading from 12 to 13. The last contact was on March 24, 2023. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 26, 2023 Official Nitronaut Report Share Posted April 26, 2023 Hi @David Reimer I apologize for the delay. Please try to enter again your serial number in the upgrade portal - https://www.gonitro.com/support/upgrade It should give you the message 'You’re eligible for a discounted upgrade to the newest version of Nitro Pro.' Kind regards, Link to comment Share on other sites More sharing options...
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