Georgio Maalouf Posted March 21, 2023 Report Share Posted March 21, 2023 Hello, I have an issue where a couple of years ago , Nitro PDF Pro 6 licenses were purchased (5 licenses , installer I have is in German). That purchase was done 10-11 years ago, and was not on my account. I want to check the availability of the current licenses upgrade (6 to 13), and if not, if I can still have the installer in English. Thank you. Georgio Maalouf Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 22, 2023 Official Nitronaut Report Share Posted March 22, 2023 Greetings @Georgio Maalouf Thank you for reaching out through our Community Forums! Can you provide your serial numbers so we can check their records? Please provide as well the email address you used to purchase it. Kind regards, Link to comment Share on other sites More sharing options...
Georgio Maalouf Posted March 22, 2023 Author Report Share Posted March 22, 2023 Hello @Reymund G., Thank you for your feedback. I can send you the serial number by mail if need be. As for the email that purchased it: Astrid.Gouder@Procoplast.be or ag@procoplast.be. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 22, 2023 Official Nitronaut Report Share Posted March 22, 2023 Hi @Georgio Maalouf Unfortunately, I was not able to get any purchase records under those email addresses. Please proceed with providing the serial number in this post. It is safe to them send here as we always delete / hide the serial number before approving the post. Kind regards, Link to comment Share on other sites More sharing options...
Georgio Maalouf Posted March 23, 2023 Author Report Share Posted March 23, 2023 (edited) Hello @Reymund G., I provided that e-mail for I don't have the e-mail or knowledge of the person who purchased it, since that was long before I came to the enterprise. But I have this e-mail for the license in a text file, so I assumed it was Mrs. Gouder who did the purchase: Quote Guten Tag Frau Gouder, Vielen Dank für Ihre Bestellung von Nitro PDF Professional und die prompte Vorauszahlung. ============================================================= Ihr 5-Benutzer Lizenzschlüssel für die Freischaltung der Nitro PDF Professional Testversion lautet wie folgt: NP6**************** Sollten Sie die Testversion noch nicht installiert haben so können Sie diese über den folgenden Link downloaden und mit dem obigen Lizenzschlüssel zur Vollversion aktivieren: http://www.diebestenpdfprogramme.de/DL/download.php Thank you. Edited March 25, 2023 by Reymund G. Hide part of serial number Link to comment Share on other sites More sharing options...
Georgio Maalouf Posted July 26, 2023 Author Report Share Posted July 26, 2023 Hello @Reymund Oyong, Do you have any feedback on this topic? Maybe the e-mail used was: info@procoplast.be? I am not sure. Waiting for your feedback. Best regards, Georgio Maalouf. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 30, 2023 Official Nitronaut Report Share Posted July 30, 2023 Greetings @Georgio Maalouf My apologies but our records do not show any license purchase that is associated with the provided email addresses. Could you please send again the license in a text file that contains an old license that starts with NP6****************? Kind regards, Link to comment Share on other sites More sharing options...
Georgio Maalouf Posted July 31, 2023 Author Report Share Posted July 31, 2023 (edited) Hello @Reymund Oyong, Well noted. I am providing the e-mails that could've originated the request. Could you please check if any e-mail was sent from procoplast.be domain to you? Below the txt file that contains the license: Quote Guten Tag Frau Gouder, Vielen Dank für Ihre Bestellung von Nitro PDF Professional und die prompte Vorauszahlung. ============================================================= Ihr 5-Benutzer Lizenzschlüssel für die Freischaltung der Nitro PDF Professional Testversion lautet wie folgt: NP6D***********6FCB Sollten Sie die Testversion noch nicht installiert haben so können Sie diese über den folgenden Link downloaden und mit dem obigen Lizenzschlüssel zur Vollversion aktivieren: http://www.diebestenpdfprogramme.de/DL/download.php Waiting for your feedback. Thank you. Georgio Maalouf Edited August 13, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 13, 2023 Official Nitronaut Report Share Posted August 13, 2023 Hi @Georgio Maalouf, In checking the provided serial number, please be aware that the license is in the old format that is no longer supported including upgrades. We apologize for any inconvenience this may cause and hope this explains the situation for you. Kind regards, Link to comment Share on other sites More sharing options...
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