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Owned Copy Reverts to Free Trial


Michael Connolly

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Michael Connolly

I own my copy of Nitro Pro PDF outright yet every year it would seem, on the activation anniversary, the program reverts back to a free trial. This being the 2nd year now.

Why? ...and how do I resolve this issue?

 

Edited by Michael Connolly
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  • Official Nitronaut
Reymund Oyong

Greetings @Michael Connolly

Thank you for reaching out to us through our Community Forums!

In checking your license purchase, I can see that you have a version 13 license. 
I recommend updating your installation to the latest build which is 13.70.4.50 the activate it using your existing license. 

The Nitro PDF Pro 13 installer can be located from the following location: 
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. 

After the installation, you can verify the complete build by opening Nitro then navigate to the Help tab > About Nitro Pro. Once confirmed that you are on 13.70.4.50, click the Activate button then enter your serial number. 

Kind regards, 

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