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Unable to claim free upgrade to Nitro Pro 14

Karl Dohm

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Hi, on March 31 2022 I purchaed a "2 for 1" upgrade offer which was to allow me to upgrade from Nitro Pro 12 to Nitro Pro 13, then also "FREE upgrade to Nitro PDF Pro 14, coming later this year".  I now see that version 14 has been released, but when I go to support/upgrade and enter my serial number I get:

"We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."  

I doubt you want me posting my serial number into this forum, but perhaps the order number will help:

cleverbridge reference number: 32********

Hopefully you can resolve the issue and get me on version 14





Edited by Reymund G.
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  • Official Nitronaut
Reymund Oyong

Greetings @Karl Dohm,

Thank you for reaching out to us through our Community Forums!

Please be aware that the latest version at this point is Nitro PDF Pro 13, you can see which the latest version and build in our Release Notes page at https://www.gonitro.com/product-details/release-notes
Once Nitro PDF Pro 14 is released, it will be posted in the Release Notes page and the upgrade portal will be updated to accommodate version 14 upgrade. 

Kind regards, 

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