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Cannot activate NitroPro

Marcel Lauber

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Marcel Lauber

I have sucsessfully deactivated NitproPro v12 on the old Laptop, i have saved the received code.

Next step : the code received during the deactivation get the error. Invalid Code.

On the new Laptop i get also : invalid code !

And the online deactivation ask : please select a device, but there is nothing to select.

On the support site: there is no way to receive help. Only the the description to deactivate. Not userfreindly!

Pleas help me!!!

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  • Official Nitronaut
Reymund Oyong

Greetings @Marcel Lauber

Thank you for reaching out to us through our Community Forums!

Please check which version and build of Nitro PDF Pro is installed on your computer. This can be found when you open Nitro then navigate to the Help tab > About Nitro Pro. 
If your installation is not on Nitro Pro, please install that version 12 build using the installer from the following location: 

https://www.gonitro.com/product-details/downloads  - click the 'Download Nitro Pro 12' link

Once Nitro PDF Pro is installed, activate it using your version 12 license. 
To activate, open Nitro then go to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. 

Kind regards, 

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