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Change of Registered Email and Activation Issues


Tom Okeke

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the email address i used to register my Nitro since 2014 has changed because i lost the domain name. It was *** . I can't sign into that account to renew my password. My email has changed slightly. Please change my email address to ***.

2. I have changed my computer and i cannot activate NitroPDF on my new computers. My serial number is **. Please help me.

Edited by Leslie V
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  • Official Nitronaut

Hello @Tom Okeke

Thanks for reaching out to us! I am happy to assist you.

The new email address was used to purchase this version 11 serial number you provided.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number.

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

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