Jump to content

Change of Registered Email and Activation Issues

Tom Okeke

Recommended Posts

Tom Okeke

the email address i used to register my Nitro since 2014 has changed because i lost the domain name. It was *** . I can't sign into that account to renew my password. My email has changed slightly. Please change my email address to ***.

2. I have changed my computer and i cannot activate NitroPDF on my new computers. My serial number is **. Please help me.

Edited by Leslie V
Deleted Confidential Information
Link to comment
Share on other sites

  • Official Nitronaut
Leslie V

Hello @Tom Okeke

Thanks for reaching out to us! I am happy to assist you.

The new email address was used to purchase this version 11 serial number you provided.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number.

Please let us know if you need any further assistance.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.