Can't Deactivate - My old computer crashed and I can't deactivate my account.

[Al Smith]

My old computer crashed and it won't allow me to deactivate my account to reinstall. I even tried manual certificate and that didn't work. Please assist.

The error says, "Sorry, you may only deactivate 2 devices"

Cheers,

Al

[Reymund Oyong]

Greetings @Al Smith

Thank you for reaching out through our Community Forums!

Could you please provide your Nitro PDF Pro serial number? 
If you have already installed Nitro PDF Pro, please provide the version and complete build. You can locate the details when you open Nitro then navigate to the Help tab > About Nitro Pro. 

Kind regards, 

[Guillermo Arosemena]

Hi Reymond

Several days ago I replied thanking you for the link for the Nirtro 13 but I asked you for Nitro10. I have two computers in one I have Nitro 13 and in the other I have Nitro10. This computer crashed and I am uploading all the application, but I cannot find the license #. I do not have any issues with the Nitro13 application

Thank you

Guillermo Arosemena

[Al Smith]

On 4/11/2023 at 7:09 AM, Al Smith said:

My old computer crashed and it won't allow me to deactivate my account to reinstall. I even tried manual certificate and that didn't work. Please assist.

The error says, "Sorry, you may only deactivate 2 devices"

Cheers,

Al

504***************
Nitro Pro Build 13.70.4.50

Edited April 19 by Reymund G.
Hide Serial number

[Reymund Oyong]

Hi @Al Smith

I have adjusted your serial number so you could proceed with the activation. 
Please try to activate again using that license and it should be working now. 

Kind regards, 

[Al Smith]

Perfect. Thank you.

[Reymund Oyong]

Greetings @Guillermo Arosemena

Thank you for reaching out through our Community Forums!
My apologies for missing out your concern in this forum post. 

Please note that I only see one license purchase under your Hotmail email address and that is the version 13 license.
Kindly provide the email address you use to purchase the other license so we can determine the serial number. 

Kind regards,