Sam Tenorio Posted April 11, 2023 Report Share Posted April 11, 2023 I don't know where else to try. Being ignored and jerked in circles is ridiculous. I have been attempting to upgrade my Nitro License for over a month. I have received no response, despite being assured a quote would follow when I managed to contact Support Your upgrade website directs me to contact Sales. Support tells me to contact the Deal Desk. Sales and the Deal Desk will not return e-mails. There is no phone to call. This is an unacceptable Customer Service experience. Can ANYONE direct me to someone at Nitro who actually will help me continue to use their product? At this point I wonder if they want my business. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 12, 2023 Official Nitronaut Report Share Posted April 12, 2023 Hello @Sam Tenorio Sorry to hear about this. I'll be glad to assist you. Can you please send me the serial number(s) you are trying to upgrade? I look forward to your response. Link to comment Share on other sites More sharing options...
Mike Duffy Posted April 12, 2023 Report Share Posted April 12, 2023 Hi, I have the same issue may I jump on board this thread or do I need to make a new one? Link to comment Share on other sites More sharing options...
Rodney Hansen Posted April 13, 2023 Report Share Posted April 13, 2023 Hi, I am having similar issues with a number of serial numbers that show as upgraded, cannot be de-activated, are not present on any laptops being upgraded and are not recognised. Have only managed to successfully install 2 out of 5 licences. Any assistance would be appreicited as I can't even generate a support ticket from your website. Link to comment Share on other sites More sharing options...
Sam Tenorio Posted April 13, 2023 Author Report Share Posted April 13, 2023 20 hours ago, Leslie V said: Hello @Sam Tenorio Sorry to hear about this. I'll be glad to assist you. Can you please send me the serial number(s) you are trying to upgrade? I look forward to your response. I have sent you the license number Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 13, 2023 Official Nitronaut Report Share Posted April 13, 2023 1 hour ago, Sam Tenorio said: I have sent you the license number Hi @Sam Tenorio I sent you a response via direct message as well. Cheers! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 13, 2023 Official Nitronaut Report Share Posted April 13, 2023 3 hours ago, Rodney Hansen said: Hi, I am having similar issues with a number of serial numbers that show as upgraded, cannot be de-activated, are not present on any laptops being upgraded and are not recognised. Have only managed to successfully install 2 out of 5 licences. Any assistance would be appreicited as I can't even generate a support ticket from your website. Hi @Rodney Hansen Please send me your serial number(s) so I can check). Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 13, 2023 Official Nitronaut Report Share Posted April 13, 2023 15 hours ago, Mike Duffy said: Hi, I have the same issue may I jump on board this thread or do I need to make a new one? Hi @Mike Duffy Please send me your serial number so I can check. Link to comment Share on other sites More sharing options...
Mike Duffy Posted April 13, 2023 Report Share Posted April 13, 2023 thanks I sent a DM Link to comment Share on other sites More sharing options...
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