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Nitro Pro Activation Issue

Jeffrey Roy Pascual

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Jeffrey Roy Pascual

Hi there,


We have purchased the 3+1 free licenses for Nitro Pro.


We installed the Nitro Pro 13 on our computers but it seemed to keep on crashing repeatedly. Right now, we uninstalled it and instead installed the Nitro Pro 12 which worked. However, as we were activating one of the serial keys, it doesn't seem to work and is not pushing through.


Can you please assist us with this issue?

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  • Official Nitronaut

Hello @Jeffrey Roy Pascual

Please send me your serial number so I can check. What error message are you getting?

Regarding the crashing issue, can you please let me know your workflow so we can try to troubleshoot? What specific version of Nitro Pro 13 were you using?

Is the crash issue happening on all files or some files but consistently?

I look forward to hearing back from you.

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Jeffrey Roy Pascual

Hi Leslie,

I was able to fix the issue by following a certain thread here by doing a clean-up and installing the latest Net Framework in my computer. We'll see how it goes once our staffs will commence their installation on their computers, too. Thanks for responding.

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