Nitro Pro 12 (Re)activation

[Jim Rebensdorf]

I have Nitro Pro 12 on my PC and want to move a copy to my laptop.  When trying to activate, I am getting the activation error related to this thread: https://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000004327 (-24 activation error).  

Do I need to do something to get an updated serial number/license key combination?

Thank you.

[Leslie V]

Hello @Jim Rebensdorf

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Jim Rebensdorf]

Hello Leslie.,

The SN is *

Thanks for the reply.

Edited April 14 by Leslie V

[Leslie V]

Hello @Jim Rebensdorf

Unfortunately, the serial number you have provided is not a valid key. We advise that you purchase keys only from our official website to avoid receiving fraudulent or invalid ones.

Here is our official website where you can purchase valid serial numbers: https://www.gonitro.com/pricing

[Jim Rebensdorf]

That is interesting that I was able to get v12 activated by Nitro when I purchased it originally in 2019.  I have purchase a lot of software from Indigo, all of which is legally licensed, as far as I know.  Again, interesting that it was registered/activated in 2019 using the serial number I provided, but now you are telling me it is not.  Sad.