Rodney Hansen Posted April 13, 2023 Report Share Posted April 13, 2023 Hi, I am having trouble with 3out of 5 of out Nitro licences. Two show up as upgraded already, all show as active (but they were all removed from laptops during a recent upgrade), none can be de-activated from the website or upgraded and none are recognised when trying to activate them. Support tickets only direct me to this forum and the online assistant is of zero help. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 13, 2023 Official Nitronaut Report Share Posted April 13, 2023 Hello @Rodney Hansen Thanks for reaching out to us! Please send me your serial number(s) so I can check. I look forward to your response. Link to comment Share on other sites More sharing options...
Rodney Hansen Posted April 13, 2023 Author Report Share Posted April 13, 2023 (edited) These two licences were updated and new seial numbers provided: ******************* now ******************* - installed & running ******************* now ******************* - installed & running These two are showing as already upgraded but cannot be de-activated, are not installed on anything and cannot be activated: ******************* ******************* This licence shows up as being consolidated into a business licence but is not installed on anything and cannot be upgraded or activated: ******************* From our company records, all were issued to in******************* .uk, which I have full access to. Edited April 14, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
FArhan shamsi Posted April 13, 2023 Report Share Posted April 13, 2023 Leslie I ma having the same issue, how can i dm you the serial #? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 14, 2023 Official Nitronaut Report Share Posted April 14, 2023 On 4/13/2023 at 10:43 PM, Rodney Hansen said: These two licences were updated and new seial numbers provided: ******************* now ******************* - installed & running ******************* now ******************* - installed & running These two are showing as already upgraded but cannot be de-activated, are not installed on anything and cannot be activated: ******************* ******************* This licence shows up as being consolidated into a business licence but is not installed on anything and cannot be upgraded or activated: ******************* From our company records, all were issued to in******************* .uk, which I have full access to. I made the necessary modifications, all 3 serials you mentioned can be upgraded to version 13 through here: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
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