Mathias Kaiser Posted April 13 Report Share Posted April 13 Hello, It is quite frustrating, I have found that my licence key for Nitro Pro is correct as it was found in the database (Version 13), but when I try to activate it.. it does work... And the ticket link does not give actually the change to create a ticket... So basically, the support portal is NOT existing in my view... Is there an employee who can help me and check maybe? My current version on Windows 10 is Nitro Pro 13.67.0.45...When I enter my valid key as per the webpage into the activation windows in the app, it says "Invalid Serial Number"... Thank you for your help - it is very complicated to activate this software... Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 14 Official Nitronaut Report Share Posted April 14 Greetings @Mathias Kaiser Thank you for reaching out through our Community Forums! Kindly provide the following so we could better troubleshoot your activation issue: 1. The serial number you are using to activate the software. 2. On your Nitro PDF Pro, when you navigate to the Help tab > About Nitro Pro then click Activate, does it ask you for a serial number field? or Is it asking you to fill in your name with a 'Load from file' button? Kind regards, Link to comment Share on other sites More sharing options...
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