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Account does not reflect 4 existing licenses

Nancy Marsh

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Nancy Marsh

I tried logging in earlier and found I could not. No reset password.

We own 4 Nitro 13 licenses but since my only choice (i.e. zero support available) was to create a new account, my new account does not reflect my existing licenses.

I need a way to track and monitor all of the licenses. I am not in the market for new purchases at this time but when I log in, I expect to be able to manage my licenses.

Thank you


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Reymund Oyong

Greetings @Nancy Marsh

Thank you for reaching out through our Community Forums!

In checking your account,  I can see that you purchased a single-user Nitro PDF Pro licenses. 
Please note that a Nitro Sign account is not automatically created when purchasing a Nitro PDF Pro license and a sign-up process is needed which can be done through the Nitro Sign page at https://cloud.gonitro.com/ 
Also, the password reset option will only work on existing and active Nitro Sign accounts. 

You can use our licensing portal at https://licenses.gonitro.com/prd/portal to check the status of your single-user licenses. Other than this, we do not have a portal that manages the installations and activations of a single-user license.

Kind regards,

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