Can't reinstall and solve the bug issues

[Stephane CAPPE]

Hello, i had this morning a sudden and new bug where Nitro Pro would not open, no screen but present in the task manager. I reboot several times, uninstall the software and now need to reinstall but downloading 13 version and still same problem. I have a license valid which i can communicate separately. the icon on the task bar is flashing, the software is active on task manager but i have no access to a window to process or progressed on the reinstall....

[Leslie V]

Hello @Stephane CAPPE

Thanks for your message - I'm happy to assist you.

Sorry to hear you are getting this issue. In case the problem is something to do with the installation, can you please try the following for me:

1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up)
4. Reboot
5. Download and install 13.70 from here: https://www.gonitro.com/installers/business/v13/msi/download

I would also like you to download the latest redistributable packages for Visual Studio 2015, 2017, 2019, and 2022.
You can download the installer package here:
https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170

Please let me know how that goes.
 

[Stephane CAPPE]

Thanks Leslie, it seems to have worked fine

thx