Nico Jensch Posted April 18 Report Share Posted April 18 (edited) Hello everyone! I recently installed Nitro Pro 13 on a clients Windows 10 device. Previously, Nitro Pro 8 was installed. After the installation of the new version, the preview handler of Outlook no longer works. After doing some digging, I was able to find the root cause in the plugin crashing while trying to generate the preview. The crash was logged and visible in the event logs of Windows, I've added them below. While Outlook previews don't work, the explorer previews are working perfectly fine. What I already did, after reading several forum posts: Un-/reregistering the preview handler DLL via regv32 Ensuring Nitro PDF Pro 13 is the default application for handling PDF's Completing a full uninstallation, uncluding running the cleanup script, and reinstalling the application Ensuring the Outlook preview is active (via trust center -> preview handling) Toggling several preview handlers in Outlook, none of them worked - here I noticed, that even though the Nitro PDF preview handler was disabled, Outlook still attempted to load the plugin Cleaning both user/system tempfiles Updating Office to the latest version Name der fehlerhaften Anwendung: prevhost.exe, Version: 10.0.19041.746, Zeitstempel: 0x8f10512e Name des fehlerhaften Moduls: npdf.dll, Version: 13.70.4.50, Zeitstempel: 0x63f526fb Ausnahmecode: 0xc00000fd Fehleroffset: 0x006ea6f9 ID des fehlerhaften Prozesses: 0x5d8 Startzeit der fehlerhaften Anwendung: 0x01d971f24a9eb681 Pfad der fehlerhaften Anwendung: C:\WINDOWS\system32\prevhost.exe Pfad des fehlerhaften Moduls: C:\Program Files\Nitro\Pro\13\npdf.dll Berichtskennung: 415da8ce-5a4f-4c76-abd2-9d8f80b4b192 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: Fehlerbucket 1341888856251557398, Typ 1 Ereignisname: APPCRASH Antwort: Nicht verfügbar CAB-Datei-ID: 0 Problemsignatur: P1: prevhost.exe P2: 10.0.19041.746 P3: 8f10512e P4: npdf.dll P5: 13.70.4.50 P6: 63f526fb P7: c00000fd P8: 006ea6f9 P9: P10: Angefügte Dateien: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC72.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDD1F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDD3F.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDD3F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDD6F.tmp.txt Diese Dateien befinden sich möglicherweise hier: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_prevhost.exe_449820b8dabe4a84ea3c275187b957047199999_e87e2143_d93b603b-7135-4f0c-9a18-041c5b035824 Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: ab3df9c7-bb98-4a5d-83e0-6512a8fbd687 Berichtstatus: 268435456 Bucket mit Hash: a65924a81027381c429f58ce1cede616 CAB-Datei-Guid: 0 Edited April 18 by Nico Jensch Link to comment Share on other sites More sharing options...
Nico Jensch Posted May 15 Author Report Share Posted May 15 Are there at least any tips on what to try in order to solve the issue? Thanks in advance Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now