Christopher Stone Posted April 17, 2023 Report Share Posted April 17, 2023 I own copies of PDFpenPro up through v11 and need to know what the upgrade price is. Your upgrade page will not accept my serial number... Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 19, 2023 Official Nitronaut Report Share Posted April 19, 2023 Greetings @Christopher Stone Thank you for reaching out through our Community Forums! Could you please provide the PDFpenPro licenses that you would like to upgrade to the latest version? We will check the license' eligibility for upgrade. You can send the licenses here and will hide them before making the post visible to the public. Kind regards, Link to comment Share on other sites More sharing options...
Christopher Stone Posted April 19, 2023 Author Report Share Posted April 19, 2023 (edited) Christopher Stone junksieve@thestoneforge.com PPRO11_S_1_19*****0-******13-0*****94-****D9F4-7D****** Edited April 25, 2023 by Reymund G. Hide Serial number Link to comment Share on other sites More sharing options...
Christopher Stone Posted April 21, 2023 Author Report Share Posted April 21, 2023 On 4/19/2023 at 11:12 AM, Reymund G. said: Could you please provide the PDFpenPro licenses that you would like to upgrade to the latest version? We will check the license' eligibility for upgrade. Done. Please advise... Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 25, 2023 Official Nitronaut Report Share Posted April 25, 2023 Hi @Christopher Stone My apologies for missing your update in this post. I can confirm your PDFpenPro 11 license record and you should be able to upgrade this to Nitro PDF Pro 13. The upgrade price from PDFpenPro 11 to Nitro PDF Pro 13 for Mac is currently at US$59.99. If the PDFpenPro 11 is still installed on your machine, you can process the upgrade through the application. If you encounter an issue when upgrading through the app, please share the error message here and we will troubleshoot. Kind regards, Link to comment Share on other sites More sharing options...
Christopher Stone Posted April 25, 2023 Author Report Share Posted April 25, 2023 6 hours ago, Reymund G. said: If you encounter an issue when upgrading through the app, please share the error message here and we will troubleshoot. Nothing but problems... Your forum's [Insert image from URL] command fails to work with this image: https://d.pr/i/f5cMeT After installing the Nitro version of PDFPen Pro my original install of PDFPen Pro 11 is broken – even after deleting the Nitro version. Version 11 says it accepts my serial number, but it does not remember this between launches. I've had to jump through too many hoops to find out what the (significant) upgrade charge is, and now this B.S... I can't remember the last time I had so much trouble with a software upgrade – or contacting the sales department of a software company... Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 1, 2023 Official Nitronaut Report Share Posted May 1, 2023 Hi @Christopher Stone Please remove the PPRO11_S_1_ when entering the license code inside the serial number field then click Ok to proceed with the upgrade. Regarding the issue where you need to enter the license code every time you open the application, please try to completely remove Nitro and PDFpenPro on your Mac then reinstall PDFpenPro 11. Before doing so, please check if you need to backup any customized information in your PDFpenPro, you can access this via Library (located at the top right) once you open PDFpenPro. Here are the steps to completely remove the application: 1. Uninstall the application by dragging the icon to the Trash. 2. Open Finder then click Go > Go to Folder. Type ~/Library then press enter. 3. Open the Containers folder. 4. Delete the folder that contains PDFpen, PDFpenPro, Nitro PDF Pro. 5. Download and install PDFpenPro 11 using the installer found from the link below: https://www.gonitro.com/support/other-pdfpen-versions After the installation, register the application using your license code (without the PPRO11_S_1_). Kind regards, Link to comment Share on other sites More sharing options...
Ira Frazin Posted September 5, 2023 Report Share Posted September 5, 2023 Raymond, I'm having a similar problem. I purchased PDFpen13 in Nov 2021. My long license code isn't being accepted and my email isn't recognized (although I did get an email showing my purchase and License code.) The upgrade feature in PDFpen says I have the latest version 13.1. What is my next step? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 17, 2023 Official Nitronaut Report Share Posted October 17, 2023 Greetings @Ira Frazin Thank you for reaching out through our Community Forums! I apologize for the delay in getting back to this post. If you are still experiencing this issue, kindly provide your license code here so we can check its status. Kind regards, Link to comment Share on other sites More sharing options...
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