Michael Poulin Posted April 20 Report Share Posted April 20 (edited) Hi, I had to reinstall Windows many times over the past few months. The laptop manufacturer replaced the defective laptop. I forgot to uninstall Nitro Pro before wiping the laptop drive and returning the unit to them. Now, I cannot install Nito Pro on the replacement laptop as I have exceeded the install limit. Could you please reset the count for my licence, serial number ***************? Thanks, Michael Edited April 20 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 20 Official Nitronaut Report Share Posted April 20 Hello @Michael Poulin Thank you for contacting us - I'm happy to assist you. I released your serial number so you can reactivate. Can you please try again and let me know how that goes? Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Michael Poulin Posted April 20 Author Report Share Posted April 20 Hi Leslie, I have version 13.70.2.40 installed. The activation worked...all good!! Thank you. Regards, Michael Link to comment Share on other sites More sharing options...
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