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Crashing after trying to update to

Chris Casto

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Chris Casto

I have a license for 13 pro and was running with no issues. Found there was a security update and downloaded the installer and it finished with the launch Nitro screen. When you click close or run you get a the crash report for Nitro Pro. I have tried uninstalling and using the cleanup tool with no change.  Any suggestion would be greatly appreciated. This is on a Windows 10 21H2 machine.

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Reymund Oyong

Greetings @Chris Casto

Thank you for reaching out through our Community Forums!

We are aware of this issue and already working on a fix through the next release. 
In the meantime, the work-around we recommend is to downgrade to build. To get this done, please uninstall then install using the installer from the following location:

64bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
32bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

Kind regards,

Edited by Reymund G.
Change of recommendation. Work-around available until the fix in next release.
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  • 2 months later...

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