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Users getting Expired Trail

Andrew Coates

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Andrew Coates

My users are getting a Notification saying their trail period has expired. However we do not have a trial period as we use the Nitro Admin portal and the user has a license assigned. I cannot see an option for a serial number or anything similar to that on the admin side. Uninstalling and reinstalling hasn't worked. They are signed in using the account created on the portal. How do I solve this? This isn't the first time this has happened. What can I do to resolve this ?

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Reymund Oyong

Greetings @Andrew Coates

Thank you for reaching out through our Community Forums!

I have created a support case on your behalf to further assist you with this issue. 
Kindly respond and send your follow-ups to the ticket that will be created under your email address. 

Kind regards, 

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