Andrew Coates Posted April 26, 2023 Report Share Posted April 26, 2023 My users are getting a Notification saying their trail period has expired. However we do not have a trial period as we use the Nitro Admin portal and the user has a license assigned. I cannot see an option for a serial number or anything similar to that on the admin side. Uninstalling and reinstalling hasn't worked. They are signed in using the account created on the portal. How do I solve this? This isn't the first time this has happened. What can I do to resolve this ? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 26, 2023 Official Nitronaut Report Share Posted April 26, 2023 Greetings @Andrew Coates Thank you for reaching out through our Community Forums! I have created a support case on your behalf to further assist you with this issue. Kindly respond and send your follow-ups to the ticket that will be created under your email address. Kind regards, Link to comment Share on other sites More sharing options...
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