John Robbins Posted April 26 Report Share Posted April 26 Hi, I am looking to get the license number for a user that has Nitro Pro installed on their device but wasn't recorded in our records. I have downloaded LicenseCheck but the version the user has is 13.70. The links I found in an old thread is only for version 12 and 11. Any way I can get the license number and serial number for the Nitro Pro that is installed on the user's computer? The email address that was used to purchase Nitro for the user is jrobbins@digitalnetworksgroup.com Here is the serial number I see on their computer 504981XXXXXXXXXXXX Please let me know if this is possible. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 26 Official Nitronaut Report Share Posted April 26 (edited) Greetings @John Robbins Thank you for reaching out through our Community Forums! Please note that the serial number is not completely displayed in the Nitro PDF Pro application. This is by design to prevent any unauthorized use and theft. The owner can find the complete serial number in his/her invoice receipt. This invoice receipt was sent to the email address they use during the purchase. Regarding the license purchase, I do not see a version 13 license under the provided email address. The license purchases are on version 12. If you need these version 12 licenses, I can send them here via direct message. Kind regards, Edited April 26 by Reymund G. Link to comment Share on other sites More sharing options...
John Robbins Posted April 27 Author Report Share Posted April 27 Hey @Reymund G. thanks for getting back to me. Can I have those version 12 licenses then. Thanks Link to comment Share on other sites More sharing options...
John Robbins Posted April 28 Author Report Share Posted April 28 Hey @Reymund G. can you send those licenses to my email address. jrobbins@digitalnetworksgroup.com Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 1 Official Nitronaut Report Share Posted May 1 Hi @John Robbins The details of the license under your email address has been sent here via direct message. Kind regards, Link to comment Share on other sites More sharing options...
John Robbins Posted May 1 Author Report Share Posted May 1 Hey @Reymund G. thank you for sending the licenses to me. I was wondering if there were any more licenses on other versions that was purchased by the email jrobbins@digitalnetworksgroup.com If there were, I was wondering if I could get those licenses as well in a message. thanks Link to comment Share on other sites More sharing options...
Lily Brennan Posted May 2 Report Share Posted May 2 I can't locate my license serial number and I have been logged out - the password reset doesn't work as it doesn't send me an email. Please advise. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now