Why is Nitro afraid of having someone at their offices who can help their customers?

[jeff b]

I need to get my v12 activated. But nobody is home. Can't call nitro. Can't email them. No chat. Post questions and get no answers on the forum most of the time.

Edited April 27, 2023 by jeff b

[Leslie V]

Hello @jeff b

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Katie Willow]

I agree - we need assistance downloading the software again as our main billing departments computer crashed and lost all programs. We could reinstall all programs including office except for Nitro. No response on forums. 

No number to call for help

No chat for assistance.

Waiting days for an answer is costing our business income because it is our billing department! 

[Meredith Kuncl]

Posted just now · Hidden - This content must be approved before it can be edited.

I agree 100%! We've been loyal long-term customers, and yet for the PAST 7 DAYS!!!... No one Can SELL ME NITRO SIGN ADVANCED??? Or even reply to my want to Purchase?  

I feel like I'm losing my mind trying to Purchase Service from Nitro... I'm about to drop them entirely. Which means they'll lose a great deal of my Business Partners - We can't have a service that doesn't offer CUSTOMER SERVICE! 

 Serial Number... ***

Edited May 4, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

On 4/28/2023 at 3:06 AM, Katie Willow said:

I agree - we need assistance downloading the software again as our main billing departments computer crashed and lost all programs. We could reinstall all programs including office except for Nitro. No response on forums. 

No number to call for help

No chat for assistance.

Waiting days for an answer is costing our business income because it is our billing department! 

Hello @Katie Willow

Sorry to hear you are having problems with Nitro.

So that we can troubleshoot the problem, please provide me with the following:

- A detailed description of the issue you are experiencing
- Your serial number so I can check
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.
 

[Leslie V]

On 4/28/2023 at 8:03 AM, Meredith Kuncl said:

Posted just now · Hidden - This content must be approved before it can be edited.

I agree 100%! We've been loyal long-term customers, and yet for the PAST 7 DAYS!!!... No one Can SELL ME NITRO SIGN ADVANCED??? Or even reply to my want to Purchase?  

I feel like I'm losing my mind trying to Purchase Service from Nitro... I'm about to drop them entirely. Which means they'll lose a great deal of my Business Partners - We can't have a service that doesn't offer CUSTOMER SERVICE! 

 Serial Number... ***

Hi Meredith,

Sorry to hear about this. I'll be glad to assist.

To purchase Nitro Sign Advanced, please go to this page: https://www.gonitro.com/contact-sales/ns-advanced

if you have already done this, please send me your details so I can send a follow up to our Sales team.