Trish Lund Posted May 1, 2023 Report Share Posted May 1, 2023 I am trying to move a license, but can't access the license number due to it being obscured in "about nitro" tab. I have the email address that was used to create the account. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 2, 2023 Official Nitronaut Report Share Posted May 2, 2023 Greetings @Trish Lund Thank you for reaching out through our Community Forums! Please note that I am not seeing a license purchase under your email address here in Community Forums. If you purchased this license using another email address, please provide it so we can search for the records. Kind regards, Link to comment Share on other sites More sharing options...
Trish Lund Posted May 2, 2023 Author Report Share Posted May 2, 2023 The email address that was used is jpatrick@scirpdc.com Link to comment Share on other sites More sharing options...
Trish Lund Posted May 3, 2023 Author Report Share Posted May 3, 2023 18 hours ago, Reymund Oyong said: Greetings @Trish Lund Thank you for reaching out through our Community Forums! Please note that I am not seeing a license purchase under your email address here in Community Forums. If you purchased this license using another email address, please provide it so we can search for the records. Kind regards, The email address that was used is jpatrick@scirpdc.com Link to comment Share on other sites More sharing options...
Trish Lund Posted May 5, 2023 Author Report Share Posted May 5, 2023 I am trying to move my current license to my new computer, but can't access the license number due to it being obscured in "about nitro" tab. I have the email address that was used to create the account. The email address that was used is jpatrick@scirpdc.com Please Help!! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 5, 2023 Official Nitronaut Report Share Posted May 5, 2023 Hi @Trish Lund In checking that email address, it is owned by James P. Please note that I am not seeing a serial number that starts with 504, I only see an old serial number which is for version 12. Kind regards, Link to comment Share on other sites More sharing options...
Trish Lund Posted May 8, 2023 Author Report Share Posted May 8, 2023 Can you check a couple other email addresses please? leastin@scirpdc.com tmarshall@scirpdc.com Thank you for all the help!!! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 11, 2023 Official Nitronaut Report Share Posted May 11, 2023 Hi @Trish Lund I am not seeing any version 13 license purchase on those email addresses. Unfortunately, none of the email addresses you provided have a version 13 license and we cannot further assist you with incorrect information. We request that the person who purchased the license to get in touch with us so that we can search for the correct license. We apologize for any inconvenience this may cause and hope this explains the situation for you. Kind regards, Link to comment Share on other sites More sharing options...
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