I love how Nitro causes sooooo many problems since they have essentially no support

[jeff b]

I've been trying to get this question answered for at least a month now and still no answer. 

I had Nitro 10. I got on the forum and asked if there was an update. A few WEEKS later some guy (I guess the ....ONE... employee there at Nitro) said there was no update but that I could upgrade to Nitro 12 at no cost, just use the same serial number. I was stupid enough to believe him. I downloaded it but it wouldn't take my serial number. I contacted him back and he said something about the product wasn't purchased directly through Nitro. I asked if he was saying the serial number and disc I had was counterfeit and that's the last I ever heard from him. 

So, if by some small chance you're out there, what the hell is the answer to this question that I've been waiting on an answer for? 

[Leslie V]

Hello @jeff b

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[jeff b]

From Nitro PDF 10......  ****

Edited May 4, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @jeff b

This license key was not purchased directly from Nitro and it is in a format that is no longer supported.

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our page: https://www.gonitro.com/pricing
 
Please let us know if you need any further assistance.