Andrea Goldman Posted May 4, 2023 Report Share Posted May 4, 2023 I deactivated it on my old computer. I keep getting an error message. There are different versions on each computer. Ideas? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 5, 2023 Official Nitronaut Report Share Posted May 5, 2023 Hello Andrea, Thank you for posting on our Community Forums! The license you purchased is a Nitro Pro 11 serial number. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Jo Lesser Posted May 5, 2023 Report Share Posted May 5, 2023 I have the same problem, but I can't login to upgrade as I have closed my original email account. Plus, I have bought a new computer, but my registration number won't work, even though it comes up in my search on your website. Please can someone help? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 10, 2023 Official Nitronaut Report Share Posted May 10, 2023 On 5/6/2023 at 3:56 AM, Jo Lesser said: I have the same problem, but I can't login to upgrade as I have closed my original email account. Plus, I have bought a new computer, but my registration number won't work, even though it comes up in my search on your website. Please can someone help? Hi @Jo Lesser Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Jordan Adams Posted May 10, 2023 Report Share Posted May 10, 2023 My issue may be a little different. We just Installed Nitro company wide to replace Adobe. My version of 13 says trial mode on my laptop but is fully activated on my desktop. I do not have the serial number as it was purchased by someone else. Why does my laptop version not activate when I log in? I have uninstalled and reinstalled with no difference. Link to comment Share on other sites More sharing options...
Jo Lesser Posted May 11, 2023 Report Share Posted May 11, 2023 (edited) Thank you Leslie. My serial number is: **** I know I need to upgrade -and clearly it will be cheaper to do that, than buy completely new. Thank you again. Jo Edited May 11, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 11, 2023 Official Nitronaut Report Share Posted May 11, 2023 17 hours ago, Jordan Adams said: My issue may be a little different. We just Installed Nitro company wide to replace Adobe. My version of 13 says trial mode on my laptop but is fully activated on my desktop. I do not have the serial number as it was purchased by someone else. Why does my laptop version not activate when I log in? I have uninstalled and reinstalled with no difference. Hello Jordan, Activation of your organization's license depends on the type of license you've purchased. If your IT team has assigned you a license, you may need to activate it using either a serial number or by logging in. If you're unsure about the activation process or need to obtain your license, please contact your IT team. Alternatively, they can also reach out to us for assistance in locating and sending the license to them. Thank you! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 11, 2023 Official Nitronaut Report Share Posted May 11, 2023 7 hours ago, Jo Lesser said: Thank you Leslie. My serial number is: **** I know I need to upgrade -and clearly it will be cheaper to do that, than buy completely new. Thank you again. Jo Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Jo Lesser Posted May 11, 2023 Report Share Posted May 11, 2023 5 minutes ago, Leslie V said: Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Jordan Adams Posted May 11, 2023 Report Share Posted May 11, 2023 3 hours ago, Leslie V said: Hello Jordan, Activation of your organization's license depends on the type of license you've purchased. If your IT team has assigned you a license, you may need to activate it using either a serial number or by logging in. If you're unsure about the activation process or need to obtain your license, please contact your IT team. Alternatively, they can also reach out to us for assistance in locating and sending the license to them. Thank you! Thank you Leslie. My desktop activated just fine by logging in with my credentials, but when I log in on my laptop it doesn't register. It only stays in trial mode. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 17, 2023 Official Nitronaut Report Share Posted May 17, 2023 Hello Jordan, The login option in Nitro PDF Pro is the Nitro Sign integration (this is a separate program). I sent the reset password link to your email address so you can reset and try to login again. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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