Can't activate on new computer

[Tracey Greatbatch]

I am trying to load Nitro on new computer and it comes up with this pop up

Please select devices to deactivate.

But give me no option to deactive. I also want to change my email on my account, not having much luck with that either.

Can you please advise?

Edited May 9 by Tracey Greatbatch
Tried to change to my biz email and not accepting my password which I just changed.

[Reymund Oyong]

Greetings @Tracey Greatbatch

Thank you for reaching out through our Community Forums!

If you are using the licensing portal, the Deactivate button is not applicable on serial numbers with zero (0) counts under 'Number of Activations'. 
Kindly provide the serial number that you will use to activate the software. This will help us determine which version should be installed on your computer. 

Kind regards,

[Andrew Weinert]

19 hours ago, Tracey Greatbatch said:

I am trying to load Nitro on new computer and it comes up with this pop up

Please select devices to deactivate.

But give me no option to deactive. I also want to change my email on my account, not having much luck with that either.

Can you please advise?

I am in a similar situation , although my Nitro has been on the same computer for years.   
the advice says deactivate, bit does not give an option for a machine 🤷‍♂️

[Reymund Oyong]

Greetings @Andrew Weinert

Thank you for reaching out through our Community Forums!

The Deactivate button in the licensing portal is not applicable on serial numbers with zero (0) count under 'Number of Activations'. 
Kindly provide the serial number that you will use to activate the software so we can determine which version should be installed on your computer and how to successfully activate.

Kind regards,

[Gary Combs]

Also unable to activate on a new computer. 

[JOHN YOUNG]

have tried to activate my pro version 12.16.3.574 on a new computer but can not do so ...

The program tell me that "serial number does not exiist ..???

It is the serial No which is listed in Nitro Pro on old machine ...

How do I get Nitro to work on new computer .   ???

 

John Y

[Reymund Oyong]

Greetings @Gary Combs

Thank you for reaching out through our Community Forums!

Please provide the following so we could further troubleshoot your activation issue:

1. The version and build of Nitro PDF Pro on your computer. This can be located when you open Nitro and then navigate to the Help tab > About Nitro Pro.
2. The serial number you are using to activate the software. 

Kind regards, 

[Reymund Oyong]

Greetings @JOHN YOUNG

Thank you for reaching out through our Community Forums!

You need to update your installation to the latest build of Nitro PDF Pro 12 which is 12.16.9.574. 

The installer for this build is located from the link below:
https://www.gonitro.com/product-details/downloads - please ensure to click the 'Download Nitro Pro 12' link. 

After the installation, verify the version and build by navigating to the Help tab > About Nitro Pro. Once confirmed, you should be able to activate it with your version 12 license. 

Kind regards,