unable to download and install update from Nitro Pro 13.67... to Nitro Pro 13.70...

[John Combo]

I have Nitro Pro 13.67.0.45.  I tried to download the update to Nitro Pro 13.70.4.50 but "Nitro Pro Setup Wizard has failed".  Why?  Is there no internal "get me the latest update" command?

[Reymund Oyong]

Greetings @John Combo

Thank you for reaching out through our Community Forums!

I recommend downloading and installing the 13.70.2.40 build as there is an issue with the 13.70.4.50 where Nitro PDF Pro crashes after start-up. 
Here are the links to the 13.70.2.40  MSI Installer:

64bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi 
32bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

Our apologies if there is no Update function within the application.
The option to get updated is to run the installer on top of the existing installation. 

Kind regards, 

[Christian Morsanutto]

@Reymund Oyong is upgrading from 13.67.0.45 to 13.70.2.40 free? Thanks,

Christian

 

 

[Reymund Oyong]

Hi @Christian Morsanutto

Please note that moving from one build to another is an Update. Example - from Nitro Pro 13.67.0.45 to Nitro Pro 13.70.2.40
While moving from one version to another is an Upgrade. Example: Nitro Pro 13.70.2.40 to Nitro Pro 14.3.1.193

Here is a Knowledgebase article about Update and Upgrade: https://kb.gonitro.com/knowledgebase#/search/update/000004130

An update is free as you will use the same serial number to activate the application.
For the upgrade, you will need to use the serial number that matches the version of the application. 

Kind regards,